Privacy Policy

This Privacy Policy applies to all personal information collected, used and disclosed by Pliny Services Pty Ltd (Pliny or we ,us, our) via the website located at and through your use of any products or services provided to you by Pliny.

This Privacy Policy may change from time to time. We will publish the updated Privacy Policy on our website.

What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:whether the information or opinion is true or not; andwhether the information or opinion is recorded in a material form or not.If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this Privacy Policy.What information do we collect?The kind of personal information that we collect from you will depend on how you use the website and what products and services you receive from us. The personal information which we collect and hold about you may include your name, user ID, email, address, telephone number, payment information, IP address, and technical support information. Our services also involve the handling of health information provided to us by our customers.How we collect your personal informationWe may collect personal information from you whenever you input such information into the website or use one of our products or services.Your personal information may be provided to us by third parties. In such cases, we will take reasonable steps to ensure that such information is provided to us with your consent or as is otherwise permitted by law.We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.Purpose of collectionThe purpose for which we collect personal information is to provide you with the best service experience possible on the website and through our products and services.We customarily disclose personal information only to our service providers who assist us in operating our business. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.By using our website and receiving products and services from us, you consent to the receipt of direct marketing material from us. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.If we don’t collect your personal information, we may be unable to provide our products and services to you and some features of our website may not be available to you.Access and correctionAustralian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.Complaint procedureIf you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.Overseas transferMost of the personal information we collect and use is stored in Australia. As part of the broader operation of our business, some personal information may be transferred overseas to countries including the United States, the UK and Europe. In such cases, we take reasonable steps to ensure the safety of your personal information.GDPRIn some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.ResearchPliny is committed to furtherment of medical research and will work with appropriately credentialled researchers and research organizations. Research proposals must be submitted to the Pliny research board and will be assessed for suitability. Research proposals may require approval from a Hospital Ethics committee. In any case if Pliny agrees to assist with the research patient data will be provided in an anonyms form that would make identification of your personal details impossible. Where practical clinician data would also be made anonymous.How to contact us about privacyIf you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at:

Last Updated: 27th April 2023